Conflict Resolution in Organizations: Psychosocial Tools for Mediation and Strategic Management

Resolución de conflictos en las organizaciones: herramientas psicosociales para la mediación y la gestión estratégica

Published 2025-03-31

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No. 25 (2025): Negonotas Docentes
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Maldonado, E. J. (2025). Conflict Resolution in Organizations: Psychosocial Tools for Mediation and Strategic Management. Negonotas Docentes, 25, 63-73. https://doi.org/10.52143/2346-1357.1041
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https://doi.org/10.52143/2346-1357.1041
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Maldonado, E. J. (2025). Conflict Resolution in Organizations: Psychosocial Tools for Mediation and Strategic Management. Negonotas Docentes, 25, 63-73. https://doi.org/10.52143/2346-1357.1041

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Emanuel José Maldonado
Universidad Abierta Interamericana. Buenos Aires, Argentina
Sin roles de crédito asignados.
https://orcid.org/0009-0004-3595-4979
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Conflict resolution in organizations is a critical aspect to ensure a healthy work environment, productivity, and long-term sustainability. This article examines the main trends and psychosocial tools applied in the mediation and strategic management of workplace conflicts. Through a literature review, approaches such as mediation, psychosocial conflict management, training in negotiation skills, customization of strategies, and the use of digital technologies in resolution processes are analyzed. The study emphasizes the importance of adopting an interdisciplinary perspective that combines psychosocial elements with strategic organizational practices to transform conflicts into opportunities for learning and strengthening work relationships. In the current context, characterized by generational and cultural diversity, digitalization of work, and increasing attention to psychosocial factors, these tools emerge as effective and adaptable solutions in different environments. The findings highlight the need to customize strategies according to the internal dynamics of each organization, promoting a culture of collaboration, empathy, and respect as the foundation for sustainable conflict prevention and management.

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